Please register your return through our returns portal to ensure your request is processed quickly and efficiently.This step allows us to track your item throughout the process and ensures our team knows exactly what action to take. 

Unfortunately, we cannot accept items sent back without being registered in the portal, as we have no visibility into their origin or reason for return. Unregistered packages require a lengthy investigation, involving coordination between our team and additional outreach to customers, which significantly delays resolution. Registering your return takes less than a minute and helps us handle everything smoothly.  Thank you for your understanding and cooperation.